FAQ & Policies
What should I bring?
There’s no need to bring anything! Just a positive attitude, a curious mind, and a thirsty palate. Do keep in mind that you’ll be tasting through 5–6 healthy pours of wine or spirits, so if you prefer drinking on a full stomach, we recommend grabbing a quick bite to eat before the class.
What time should I arrive?
Seating is first come, first served, so we recommend arriving about 5 minutes early to ensure that your group sits together.
How long are classes?
Classes last about 2 hours.
Can you accommodate dietary restrictions?
Absolutely! Just let us know the details in the pop-up form that appears when you sign up for a class.
Is any food served during class?
Yes, you’ll receive a small plate of light antipasti which generally includes cheese, crackers, charcuterie, nuts, and fruit.
Can I change my class?
Yes! To change your class, please email firstname.lastname@example.org with the request up to 48 hours in advance. Requests made within 48 hours of class are subject to a rebooking fee of $15.
Are tickets transferable?
Yes, tickets are transferable at any time. Just email email@example.com with the name of the person who will be taking your place, and we’ll be happy to have them.
What is the cancellation policy?
Tickets to class cannot be refunded, but can be rescheduled or exchanged for store credit by emailing firstname.lastname@example.org at least 48 hours before the reservation. Cancellations made within 48 hours of the reservation will not be refunded, but can be rebooked for a fee of $15. All reservations are transferable at any time—just email email@example.com with the name of the person who will be taking your place, and we’ll be happy to have them!
What if a miss my class?
Unfortunately, if you purchased a ticket for class but did not attend or let us know that your schedule changed ahead of time, we cannot transfer your tickets or refund them. We're sorry to have missed you!
Are there any discounts or perks available for class attendees?
All wine or spirits from the class are available for purchase at 10% off.
What will I receive?
You'll get a combination of seasonal picks, including red, white, sparkling, and rosé, plus a card that includes tasting notes and recommended pairings. All wines are selected by our resident sommelier and are exclusive to the Club, so you won't find them available for purchase in the store. To get an idea of what you might receive, check out the wines we've featured in the past.
Can I customize the selection?
The Wine Club is all about discovering new and wonderful wines that aren’t readily available in the market. For this reason, each month’s selection is carefully curated by our resident sommelier and it is not possible to customize the selection.
Can I return wines I don't want?
Wines included in each delivery cannot be returned or exchanged. Corked bottles may be exchanged for a replacement if the bottle and/or liquid can be supplied to and verified by the staff at Le Grand Triage.
What are the perks?
You’ll enjoy 2 free tickets to class every 3 months that you’re a member, plus 10% off any Wine Club bottles you decide to repurchase.
Where is the Wine Club available?
The Wine Club is available in Manhattan only. If you have any questions about our delivery or shipping policies for addresses outside the Manhattan area, please contact us at firstname.lastname@example.org.
Do you deliver to offices or buildings with no doormen?
We do! If your building does not have a doorman, we’ll get in touch to coordinate the best delivery window.
When do I receive my wines?
Wine Club bottles are ready for pickup 2 business days after the 15th of every month, and we do our best to hand-deliver within 1 week of the 15th of every month. We appreciate your patience if it takes us a bit longer to get to you!
How does billing work?
When signing up online, you’ll pay for the first month at checkout. Subsequent months will be charged automatically on the same day of the month that you originally signed up (i.e. if you signed up on the 9th, you’ll be charged on the 9th of every month). If you sign up in the store, you’ll be charged on the 15th of every month regardless of the date you joined the Club.
How do I pause, cancel, or change my membership?
To make any changes to your membership, just email us at email@example.com before noon on the 15th of that month, and we’ll confirm that you’ve either changed your membership, paused until a set date, or canceled your subscription.
Can I buy a membership as a gift?
Absolutely! Just visit the Gift page to select the Club and length of membership you'd like to gift.
Can I see the space before booking an event?
Absolutely! We're happy to show you the space to see if it's right for you. Just contact us at firstname.lastname@example.org to set up an appointment.
Do I have to pay a deposit?
Yes. We will put a temporary hold on the space for you as soon as we receive your inquiry, but it will not be officially reserved until a deposit is paid. To pay the deposit, we will email you an invoice for the first 50% once we settle the details of the event. A second invoice for the remaining balance will be due 24 hours before your event and adjusted based on any changes that may have been made to the headcount or format.
For how long is the quoted price valid?
Prices quotes for private events are valid for 30 days.
What if my headcount changes at the last minute?
Because we prep everything in advance, we’ll need to know your final headcount at least 24 hours before the start of your event (pricing will be adjusted accordingly up until that 24 hour cutoff). In case you have any day-of cancellations for a seated event, 50% of the ticketed price will still be due for empty seats.
Some of my guests have food allergies. Can these be accommodated?
Absolutely. We'll just need to know what the food allergies are and how many people need to be accommodated at least 24 hours before the start of the event. Please note that we are not able to accommodate very serious food allergies since we are not a nut-free space.
What happens if my guests are late?
No problem! We're on your schedule, so we're happy to accommodate any late-comers to the party. That being said, if programming does start later than expected, we will condense any planned programming to ensure that the event ends on time.
What happens if some of my guests don’t show up?
The final headcount and format of your event can be changed up to 24 hours before the scheduled start time of your event. In case you have any day-of cancellations for a seated event, 50% of the ticketed price will still be due for empty seats.
Are minors allowed in the space?
Unfortunately minors are not allowed to attend private events even if they are not consuming alcohol. Sorry for the inconvenience!
Is their a discount?
Yes. As long as you select wines that we currently carry in our retail space, you'll receive 20% off all wine and 25% off wine orders of $3,000 or more (pre tax). Special order items are eligible for discounts on orders of more than $1,500 (pre tax). Spirits are not eligible for discounts.
Can I taste the wines before purchasing?
Absolutely! If you'd like to taste the selection before making a decision, we invite you and your family to come in for a private tasting the wines with our sommelier. Tastings require a $200 deposit for up to 5 wines and $250 for up to 10 wines, but the entire tasting fee can be used toward your final purchase as long as the order total before tax and discounts are applied exceeds $1,500.
What if we don't use all the bottles?
We're happy to take back any unopened, undamaged bottles that you might have leftover. You will receive a refund for up to $500 and store credit for any amount thereafter. Please note that most special order items are not returnable.
Is gift wrapping available?
Absolutely. We're happy to wrap bottles and include gift notes for each recipient. Gift wrapping and gift notes are included for up to 24 bottles and cost $0.50 per wrapped bottle and $0.25 per gift note thereafter.
When do I need to make a payment?
For large and special order items, we require payment in full at least 7 days before the delivery date.
How does delivery work?
Delivery anywhere in Manhattan is free for up to 5 locations. We will charge $50 for delivery to Brooklyn for up to 15 cases and $100 for 16 or more cases. Shipping is also available. Please email email@example.com for details.
Weddings & Corporate orders
How do I redeem my gift card?
For in-store purchases, simply present your gift card at checkout. For online purchases, please email firstname.lastname@example.org with the 23-digit card number, and we will process the transaction manually.
I'd like to purchase a gift card with a custom amount.
No problem! Please contact us at email@example.com to purchase a gift card with an amount that isn't listed online.
I purchased a gift card and was mistakenly charged for tax.
Our online system does not yet support tax-free transactions, so we will reimburse you for the tax that was automatically added to your order as soon as the order is processed. Sorry for the inconvenience!
Do gift cards expire?
Nope! Gift cards never expire.
What if I lose my card or it gets stolen?
Gift cards are treated like cash, so we are unfortunately unable to replace them in the event that they are lost or stolen. The only exception is if you are able to supply us with the git card number (located on the back of the gift card), we are happy to void the total on the original card and transfer it to a new one.
How does it work?
Every time you spend over $15 in the store before tax, you'll earn 1 star. Once you earn 10 stars, you can redeem your reward and get 20% off 1 bottle of wine on your next purchase. Stars are tracked via your phone number, and you'll receive a text every time you earn a star or reward.
How do I sign up?
After you've completed a qualifying purchase, you'll be prompted to enter your phone number to sign up for the program.
What are the requirements for earning a star?
Stars can be earned on any items purchased in the store as long as the transaction total before tax exceeds $15. Limit 1 star per customer per day.
How do I redeem my reward?
You'll be notified via text once you've earned a reward, so the next time you shop at the store, just let us know you'd like to redeem your reward and we'll apply the discount to a qualifying item.
What items qualify for the reward?
Loyalty rewards apply to all wine except Dom Perignon Champagne.
Does the loyalty program work for purchases made online?
At this time, the loyalty program only applies to purchases made in the store. Sorry for the inconvenience!
Where do you deliver?
We currently deliver anywhere in Manhattan.
When do you deliver?
We deliver every day until 30 minutes before close.
Is there a delivery minimum?
Yes, there is a $25 delivery minimum.
Should I tip?
Tips are not required, but very much appreciated, especially in cold or inclement weather.
Can you ship wine?
Unfortunately, we are only able to ship non-alcoholic items at this time. If you have any questions about receiving wine outside the Manhattan area, please contact us at firstname.lastname@example.org for additional details.
How long does it take to process an order?
Please allow 1–3 business days for your order to be processed and sent out.
I need a faster delivery. Is expedited shipping possible?
Yes, we can expedite shipping in most cases. Just contact us at email@example.com to coordinate delivery windows and pricing with us.
Is there a discount for cases?
Yes! You’ll receive 10% off half cases (6 bottles) and 20% off full cases (12 bottles). Both options are mix and match, so there’s no obligation to get 6 or 12 of the same bottle. Whiskeys, Dom Perignon Champagne, and special order items are not eligible for case discounts.
Can I get a price adjustment if tickets I purchased are now on sale?
Yes, we are happy to adjust the price of your ticket if it was purchased 48 hours before the start of the sale.
I forgot my password. How can I reset it?
Visit the link here and enter the email address associated with your account. You’ll receive an email that will enable you to reset your password.
What is the return policy?
Goods: Goods sold in the store or online can be exchanged for store credit. Corked bottles may be exchanged for a replacement if the bottle and/or liquid can be supplied to and verified by the staff at Le Grand Triage.
Classes: Tickets to class cannot be refunded, but can be rescheduled or exchanged for store credit by emailing firstname.lastname@example.org at least 48 hours before the reservation. Cancellations made within 48 hours of the reservation will not be refunded, but can be rebooked for a fee of $15. All reservations are transferable at any time—just email email@example.com with the name of the person who will be taking your place, and we’ll be happy to have them!
Wine Club: Wines included in each delivery cannot be returned or exchanged. Corked bottles may be exchanged for a replacement if the bottle and/or liquid can be supplied to and verified by the staff at Le Grand Triage.