Classes & Events

What should I bring?
There’s no need to bring anything! Just a positive attitude, a curious mind, and a thirsty palate. Do keep in mind that you’ll be tasting through 5–6 healthy pours of wine or spirits, so if you prefer eating on a full stomach, we recommend grabbing a quick bite to eat before the class.

What time should I arrive?
Seating is first come, first served, so we recommend arriving about 5 minutes early to ensure that your group sits together.

How long are classes?
Classes last about 2 hours.

Can you accommodate dietary restrictions?
Absolutely! Just let us know the details in the pop-up form that appears when you sign up for a class.

Is any food served during class?
Yes, you’ll receive a small plate of light antipasti which generally includes cheese, crackers, charcuterie, nuts, and fruit.

Can I change my class?
Yes! To change your class, please email cs@legrandtriage.com with the request up to 48 hours in advance. Requests made within 48 hours of class are subject to a rebooking fee of $15.00.

Are tickets transferable?
Yes, tickets are transferable at any time. Just email cs@legrandtriage.com with the name of the person who will be taking your place, and we’ll be happy to have them!

What is the cancellation policy?
Tickets to class cannot be refunded, but can be rescheduled or exchanged for store credit by emailing cs@legrandtriage.com at least 48 hours before the reservation. Cancellations made within 48 hours of the reservation will not be refunded, but can be rebooked for a fee of $15. All reservations are transferable at any time—just email cs@legrandtriage.com with the name of the person who will be taking your place, and we’ll be happy to have them!

Are there any discounts or perks available for class attendees?
All wine or spirits from the class are available for purchase at 10% off.

 
 
 

Wine Club

What will I receive?
You'll get a combination of seasonal picks, including reds, whites, sparklings, and rosés. All wines are selected by our resident sommelier and are exclusive to the club. You won't find them available for purchase in the store!

Any other perks?
Absolutely! Every 3 months, you'll get 2 free tickets to any wine class, plus 10% off any of the wines from the Club. We've also got other surprises in the making!

Can I customize the wines I receive?
The wine club is all about discovering new and wonderful wines that aren’t readily available in the market. For this reason, each month’s selection is carefully curated by our resident sommelier for the club and it is not possible to customize the selection.

Where do you deliver?
Anywhere in Manhattan. Check back soon for deliveries to the boroughs and beyond!

When are wines delivered?
Wine Club wines are delivered during the 3rd week of every month. We will email you a few days before to schedule a delivery window that is convenient for you.

How does billing work?
You'll pay for the first month of membership when signing up, and for subsequent months on the 15th of every month. You’ll receive an invoice via email and have the option to save your credit card on file for easy, automatic payments.

Can I return wines I don't like?
Wines included in each delivery cannot be returned or exchanged. Corked bottles may be exchanged for a replacement if the bottle and/or liquid can be supplied to and verified by the staff at Le Grand Triage.

How do I cancel my membership?
Simply email cs@legrandtriage.com with the request and we'll cancel your membership.

 
 
 

Events

Can I see the space before booking an event?
Absolutely! We're happy to show you the space to see if it's right for you. Just contact us at cs@legrandtriage.com to set up an appointment.

How does payment work?
Once we settle the details of the events, we'll email you an invoice for the first 50% to secure the space, and a second invoice for the remaining 50% due the morning of your event.

 
 
 

Gift Cards

How do I redeem my gift card?
For in-store purchases, simply present your gift card at checkout. For online purchases, please email cs@legrandtriage.com with the 23-digit card number, and we will process the transaction manually.

I'd like to purchase a gift card with a custom amount.
No problem! Please contact us at cs@legrandtriage.com to purchase a gift card with an amount that isn't listed online.

I purchased a gift card and was mistakenly charged for tax!
Our online system does not yet support tax-less transactions, so we will reimburse you for the tax that was automatically added to your order as soon as the order is processed. We're so sorry for the inconvenience!

 
 
 

Deliveries

Where do you deliver?
We currently deliver anywhere in Manhattan. Stay tuned for shipping options to Brooklyn and beyond.

When do you deliver?
We deliver every day from 12–9:30 pm.

Should I tip?
Tips are very much appreciated, especially in cold or inclement weather.

 
 
 

Shipping

Where are you able to ship?
We ship wines anywhere in the US except Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Pennsylvania, South Dakota, Texas, Utah, and Washington State. Wine accessories can be shipped anywhere in the US. If you have any questions about our shipping policies, please contact us at cs@legrandtriage.com.

How much does shipping cost?
Shipping costs are calculated based on the weight and size of the product and delivery destination, so you'll notice that your shipping costs may vary from order to order based on the number and types of items in your cart.

How long does it take to process an order?
Please allow 3 business days for your order to process and leave our store.

I need a faster delivery. Is expedited shipping possible?
Yes, we can expedite shipping in most cases. Just contact us at cs@legrandtriage.com to coordinate delivery windows and pricing with us.

 
 
 

Discounts

Is there a discount for cases?
Yes! You’ll receive 10% off half cases (6 bottles) and 20% off full cases (12 bottles). Both options are mix and match, so there’s no obligation to get 6 or 12 of the same bottle.

 
 
 

Return Policy

What is the return policy?

  • Goods: Goods sold in the store or online can be exchanged for store credit. Corked bottles may be exchanged for a replacement if the bottle and/or liquid can be supplied to and verified by the staff at Le Grand Triage.
  • Classes: Tickets to class cannot be refunded, but can be rescheduled or exchanged for store credit by emailing cs@legrandtriage.com at least 48 hours before the reservation. Cancellations made within 48 hours of the reservation will not be refunded, but can be rebooked for a fee of $15. All reservations are transferable at any time—just email cs@legrandtriage.com with the name of the person who will be taking your place, and we’ll be happy to have them!
  • Wine Club: Wines included in each delivery cannot be returned or exchanged. Corked bottles may be exchanged for a replacement if the bottle and/or liquid can be supplied to and verified by the staff at Le Grand Triage.